Privacy Policy
Last updated: November 1, 2026
This policy explains what personal information LearnerPros collects through learnerpro.it.com, how we use it, and the choices you have. It covers all of our programs on this site, including LearnerPros SAT tutoring, GED SurePass by LearnerPros, and SuccessPal (HiSET and TEAS).
1. Who we are
This website is operated by LearnerPros ("LearnerPros", "we", "us"). You can reach us about privacy at support@learnerpro.it.com.
2. Information we collect
Information you give us. When you fill in an assessment, consultation or lesson-booking form, we collect what you enter. Depending on the form, this includes:
- Your name, email address and phone number
- A parent's or guardian's email address, where you provide one
- Your grade or situation, the exam and subjects you need help with, previous scores, and your target test date
- Your preferred contact time and time zone
- Messages you send us by email, live chat or WhatsApp
Information collected automatically. When you visit the site, we and our service providers receive technical information such as your IP address, approximate location (country or region), browser and device type, the pages you view, and the page that referred you. Some of this is collected with cookies and similar technologies.
3. How we use your information
- To respond to your request and carry out your free assessment or consultation
- To recommend a study plan and match you with a tutor
- To contact you by email, phone, text or WhatsApp about the service you asked about
- To provide tutoring and manage your sessions and payments if you enroll
- To send you study tips and updates about our programs, which you can stop at any time
- To measure how our website and advertising perform, and to improve them
- To keep the site secure and meet our legal obligations
We do not sell your personal information.
4. Cookies and advertising
We use Google Ads on this site. Google places cookies that let us measure when an ad leads to a form submission and show our ads to people who have visited the site before. You can control ad personalization at adssettings.google.com and can block or delete cookies in your browser settings. The site still works if you do.
5. Who we share information with
We share personal information only with service providers that help us run the site and deliver our services, and only as needed for that purpose:
| Provider | What it does for us |
|---|---|
| Amazon Web Services | Hosts the website and processes form submissions |
| Brevo | Stores contact details and sends our emails |
| Resend | Sends our emails, including the study guides you request |
| Neon | Stores contact details and email history in our database |
| n8n | Processes form submissions and runs our email workflows |
| Google (Ads, Fonts, Sheets) | Advertising measurement, web fonts and storing lead details |
| Tawk.to | Live chat on some pages |
| WhatsApp (Meta) | Messaging, if you choose to contact us that way |
| ipapi | Detects your country so phone-number fields start with the right country code |
We may also disclose information if the law requires it, or to protect our rights, our students or the public. If the business is sold or merged, your information may transfer to the new owner under the same protections.
6. How long we keep it
We keep enquiry and assessment details for as long as we are in contact with you about our services, and student records for as long as you are enrolled and for a reasonable period afterwards for our records and legal obligations. You can ask us to delete your information sooner (see section 8).
7. Students under 18
Some of our students are under 18. We ask that a parent or guardian is involved when a minor contacts us, and we may ask for a parent's email address. We do not knowingly collect personal information from children under 13 without a parent's or guardian's consent. If you believe a child under 13 has given us information without that consent, contact us and we will delete it.
8. Your choices and rights
- Marketing emails: use the unsubscribe link in any email, or email us.
- Access, correction and deletion: email support@learnerpro.it.com to ask for a copy of your information, to correct it, or to have it deleted.
- Cookies and ads: see section 4.
Depending on where you live, you may have additional rights under local privacy law, such as the right to object to certain uses or to complain to a data protection authority. We will respond to any request within a reasonable time.
9. Security
The site uses HTTPS, and we limit access to personal information to people who need it to do their work. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.
10. International transfers
Our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards for those transfers.
11. Changes to this policy
We may update this policy from time to time. We will post the new version here and change the "Last updated" date above.
12. Contact
Questions about this policy or your information: support@learnerpro.it.com.